faq

How do I extend the life of my candles?

Your initial burn is the most important in determining the life of your candle. Your first burn should up to 3 and 3.5 hours or until a full melt pool has formed. The first burn and every burn after should always melt the wax to the edge of the container, ensuring that as your candle melts it does so evenly down the glass.
Do I need to trim my wick?

Yes, you should trim candle wicks to less than 0.5cm (1/4 inch) before every burn. Long or crooked untrimmed wicks can cause uneven burning, make your candle burn too quickly, produce soot, and reduce the fragrance. For more tips, feel free to contact us at info@glimglamcandles.com.
How do I clean my candle jar?

Soy wax has a naturally low melting point, and cleans extremely easy. Scrape out and leftover wax with a spoon / knife. Using hot, soapy water, wipe clean. PLEASE re-purpose your jars! Read more how to clean / re-purpose your jars here.
I need my candles tomorrow. Can you Overnight?

In most cases, yes. Typically, we need at least 1-2 business days to process and ship each candle order. However, we can sometimes make an exception to have an order ship via overnight shipping. For more information, please contact us at info@glimglamcandles.com prior to placing your order and we will be in touch ASAP.
Do you offer Bulk Discounts for my Wedding / Event / Client Gift?

Yes! We offer bulk discounts on purchases of 25+ units of the same product / scent.
Do you offer Wholesale?

Yes! We offer wholesale options. Please contact us at info@glimglamcandles.com for more information on pricing and availability.
How long will it take to get my order?

Orders typically take 3-5 business days to to arrive. Delivery details will be provided in your confirmation email.
Do you ship overseas?

Unfortunately, we do not ship internationally at this time. We are working towards providing this in the future. Please check back for updates or contact us at info@glimglamcandles.com for more information.
Can I return my order?

We always aim to make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly at info@glimglamcandles.com and we’ll take you through the process. All returns must be postmarked within 14 days of receipt of merchandise. All returned items must be unused and in its original condition. Please visit our Returns + Exchanges policy for more details.
Have other questions not listed here?

If you have any other questions that are not listed here, please feel free to contact us through our contact page or email us at info@glimglamcandles.com. We are always happy to assist you with any inquiries you may have.